Help
Questions, answered
Delivery times, shipping costs, returns and sizing — the things worth knowing before you order. Anything missing? Mail info@7eno.shop and a person will answer.
Ordering and payment
Which payment methods can I use?
You can pay with iDEAL or with a credit or debit card. Payments are handled by Stripe, so your card details are never stored on our own servers.
Do I need an account to order?
No. You can complete your order as a guest. Creating an account is optional and mainly useful if you want to follow your order status and keep your address for next time.
Can I change or cancel my order after placing it?
Get in touch as soon as possible at info@7eno.shop. Because every piece is made to order, production can start quickly — once it has, the order can no longer be changed, but you can still return it after delivery.
Shipping and delivery
Which countries do you ship to?
We ship to the Netherlands, Belgium, Germany, France and the United Kingdom.
What does shipping cost?
Shipping is €4,95 per order. Orders over €75 ship free.
How long does delivery take?
Your order is produced after you place it, which takes 2 to 5 working days. Transit then takes another 2 to 7 days depending on the country, so most orders arrive within one to two weeks.
Can I track my order?
Yes. As soon as your parcel is dispatched, the tracking information appears in your account under Orders, and you receive an email with the same details.
Returns and refunds
Can I return my order?
Yes. You can return your order within 14 days of delivery without giving a reason, as long as the item is unused and in its original condition.
How do I start a return?
Email info@7eno.shop within 14 days of receiving your order, mentioning your order number and which items you want to return. You then receive the return address and instructions by email.
When do I get my money back?
Once we have received and inspected the returned item, the full purchase price is refunded within 14 days, through the same payment method you used.
Can I exchange an item for another size?
Because every piece is made to order, there is no exchange stock to swap from. The quickest route is to return the item you have and place a new order in the size you need.
What if my item arrives damaged or wrong?
Contact us within 30 days at info@7eno.shop with your order number and a photo. Damaged, faulty or incorrect items are replaced or refunded at no cost to you.
Products and sizing
Why does my order take a few days before it ships?
Nothing is printed in advance. Each piece is produced after you order it and shipped from within the EU, which avoids overproduction but adds a few days before dispatch.
How do I know which size to order?
Use the size guide: measure your chest with a soft tape measure and match it to the table. If you are between two sizes, take the larger one for a relaxed fit or the smaller one for a closer fit.
What is the difference between the OG and Olympian collections?
OG is the original, darker range built around the 7ENO mark in ink, blood red and butter. Olympian is the newer capsule with a rounded early-2000s wordmark in four dusty colourways: Coconut, Ocean, Sand and Flamingo.
Are the Olympian colours separate products?
Yes. Each Olympian colourway is published as its own product rather than as a colour option, so the photos on a product page always show the exact garment that ships. You can switch between colourways with the swatches on any Olympian product page.