Terms & Conditions

1. General

These terms and conditions apply to all orders placed via 7eno.shop, operated by 7ENO. By placing an order you agree to these terms.

2. Products

All products are produced on demand via Printful (print-on-demand). Product images are representative; slight colour variations may occur due to screen settings and print processes. We reserve the right to discontinue products at any time.

3. Prices

All prices shown are inclusive of VAT. Shipping costs are shown separately and added at checkout before payment. We reserve the right to change prices at any time; the price valid at the moment of ordering applies.

4. Payment

Payments are processed securely by Stripe. Accepted payment methods are shown at checkout. Your order is confirmed only after successful payment. We do not store any payment card details.

5. Order confirmation

After placing an order you will receive an email confirmation. If you do not receive this within 30 minutes, please check your spam folder or contact us at info@7eno.shop.

6. Delivery

Orders are produced and shipped by Printful. Estimated delivery times are 5–10 business days for standard shipping within the EU. Delivery times are indicative and not guaranteed. 7ENO is not liable for delays caused by carriers or customs.

7. Right of withdrawal (cooling-off period)

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at info@7eno.shop before the 14-day period expires.

The right of withdrawal does not apply to custom-made or personalised products. Standard print-on-demand items without personalisation do qualify.

Return shipping costs are at the customer's expense unless the product is defective or incorrect.

8. Returns & refunds

Once your return is received and inspected, we will process a full refund of the purchase price including original outbound shipping costs within 14 days. Refunds are issued via the original payment method.

Items must be returned unused, unwashed, and in their original condition. We reserve the right to refuse returns that do not meet these conditions.

9. Defective or incorrect products

If you receive a defective or incorrect product, contact us within 30 days at info@7eno.shop with photos of the issue. We will arrange a replacement or refund at no additional cost.

10. Liability

7ENO's liability is limited to the amount paid for the order in question. We are not liable for indirect damages, loss of profit, or consequential loss.

11. Disputes

Dutch law applies to all agreements. Disputes will be submitted to the competent court in the Netherlands. As an EU consumer you may also use the European ODR platform for online dispute resolution: ec.europa.eu/consumers/odr.

12. Contact

7ENO
Daalakkersweg 2, 5641 JA Eindhoven
KvK: 42081073
info@7eno.shop